ICT Technician

View the ICT Technician Job Description

Key Responsibilities

• To provide support for user systems (on premise and remotely) and ensuring SLAs are met.
• To organise and schedule upgrades and maintenance during working hours.
• To assess and implement new systems and solutions to provide enhanced levels of functionality and availability to the business.
• To represent the department in various projects and tasks.
• To ensure all allocated systems are appropriately configured, compliant and licensed.
• Update company core polices to comply with evolving security requirements.
• To certify all systems are installed and configured in line with best practises, fully patched and meet PEL’s security requirements.
• To assess and implement new systems and solutions to provide enhanced levels of security to the business.
• To maintain appropriate relationships with third party suppliers and support partners as required.
• To be able to provide out of core hours support when required.
• Perform miscellaneous duties as directed by the ICT Manager in support of performance objectives of the department.
• Updating/development of company intranet and business systems.
• Other related duties as assigned.

Skills and Experience

• Hold a degree in Computer science or equivalent and obtained a minimum of a 2:1.
• Clear and concise written and spoken communication skills.
• Ability to manage a high volume of workload and multi-task individually and as part of a team.
• Ability to produce accurate work and have great attention to detail.
• General MS OS and 3rd party knowledge and problem-solving abilities.
• General networking and server-based IT skills.
• Experience working to a high level of accuracy.
• Experience working on own using own initiative and experience working as part of a team.
• Knowledge of MS SQL server an advantage.

Personal attributes and other requirements

• Flexibility and ability to sometimes work unsocial hours to perform out of hours maintenance.
• Able to connect remotely from home when required.
• As a defence contractor, we have a number of security obligations placed upon the Company, which means that all our staff, must be able to successfully achieve the relevant security clearances.

We offer a competitive benefits package:-

• Competitive base salary
• Discretionary bonus
• 25 days holiday + public bank holidays
• Defined contribution pension
• Private medical insurance
• Life Insurance
• Permanent health insurance
• Employee assistance programme
• Free lunch!
• Free parking
• Training & development